Frequently
Asked Questions
Q: HOW LONG DOES IT TAKE TO GET A REFUND?
A: It generally takes
4-6 week to receive a refund after we receive your ticket. Refunds for
purchases made with a debit card may take longer to complete. You can
find out more by contacting the financial institution that issued your
card.
Q: HOW CAN I CHANGE OR CANCEL MY FLIGHT?
A: If you want to change or cancel your flight, contact our customer service department via email, live chat or telephone. Our agents can advise you about the change or cancellation policies related to your ticket.
Q: CAN I BUY TICKETS FOR UNACCOMPANIED MINORS?
A: In most cases yes, if the minor child is age 5 or older. Unaccompanied minors generally require an adult fare ticket. Children under age five are usually not eligible to fly alone unless accompanied on the same flight by someone age 15 or older.
To ensure a safe, fun and comfortable flight, call the airline before booking to learn about its Unaccompanied Minor Service. The exact policies and procedures for Unaccompanied Minor Service vary with the airline. There's usually a fee for Unaccompanied Minor Service, and the service is almost always mandatory for kids aged 5-14 traveling alone, but optional for teens aged 15-17.
The airline will also want to know who is collecting the child at the destination. Proof of identification is required from the adult who receives the child. Be certain that the adult who collects the child has the required identification or unpleasant delays can result. Always call the airline beforehand to be clear about their policies and procedures for unaccompanied minors.
Q:
CAN I BUY AIRLINE TICKETS FOR SOMEONE ELSE?
A: Yes, you can purchase tickets for someone other than yourself by submitting that person's personal information when buying the ticket. However, we may require that you, as primary cardholder, authorize the purchase with a signed fax or scanned email.
Q: DO YOU VERIFY CREDIT CARD ON ALL PURCHASE?
A: Yes. We verify that the credit card billing address is the same as the shipping address you provide. We also verify the validity of the card. Sometimes we require that a completed and signed credit card authorization be faxed or emailed to us by the primary cardholder.
Q: CAN I PURCHASE TICKETS AT ANY TIME?
A: Yes, you can buy tickets online 24/7. Agents are available for support via live chat, email and telephone. In the unlikely event that your tickets cannot be processed, you'll be notified within two business days, and your account will not be charged for the purchase.
Q: CAN I USE A DEBIT CARD TO BUY AIRLINE TICKET?
A: Yes. All flights
can be paid for with debit cards, just make sure that your card has a
daily spending limit sufficient to cover the cost of your ticket
purchase. Be advised that debit cards take longer than credit cards to
process refunds.
Q: IF MY NAME IS MISSPELLED ON THE TICKET, WILL IT CAUSE A PROBLEM?
A: Yes. The name on your ticket must exactly match the name on your government-issued photo ID or passport. If your name is misspelled on your airline ticket or reservation, please contact us immediately.
Q: HOW FAST CAN I GET MY TICKET?
A: If the airline permits, an e-ticket confirmation will be sent to you via email. If the airline does not permit e-tickets, a paper ticket will be delivered by FedEx to the shipping address you provided on your reservation. Shipping charges will depend on the type of service you request.
Q: HOW DO I BOOK MY FLIGHTS?
A:
Whether heading out for a business meeting or planning a weekend getaway, we offer great discounts on first and business class
flights. You'll receive the highest level of service. Each of our staff members is highly-trained to provide excellent customer support and to be fully-competent in their area of service. We aim at providing the
personal service that you deserve with special attention to your specific needs. Simply call us toll free 888-347-7817 or use our online Fast Free Quote Form.
